Sales personnel will visit the site
for potential risk and threats at customer’s
premises
Identify the potential threat and surrounding environment
Suggestion and recommendation from a group of security expert for the right
Recommend on improvement of physical building structure if necessary
Presentation of proposal including system design, price and services
Explain detail function of different sensors
Benefit and effectiveness of Secom package
Arrange for installation and commissioning date
Final site survey by technician
Contractor installs accordance to security plan
Testing of system by technician
Area leader handover system to customer
Service start officially
Upon alarm triggered, signal will send to control centre via telephone line
Control centre will inform respective depot for immediate response
Upon response officer arrival at customer’s premises, a perimeter check will be conducted follow by internal check
Free and covered by monthly CMS (except caused by misused)
Sign up annual preventive maintenance if not covered by monthly CMS (One off purchase)
SECOM alarm system has self diagnostic feature to detect any abnormalities or malfunction of the equipments, our Control Centre will be notified if abnormal signal received from the Panel
Response Technicians (RT) will carry out the diagnosis and troubleshoot the problem upon arrival at customer premise
Replacement of problem sensors if necessary
Experienced Servicing team to backup RT in the event of complicated technical fault
SECOM to minimize downtime of the system and rectify the problem within shortest period of time - keep the customer peace of mind
