CENTRAL MONITORING SERVICES (CMS)

Central Monitoring Services (CMS) is a total security package integrated by SECOM. It is different compared with those conventional security companies that leave entire security system to operate and manipulate by the user, SECOM operates 24 hours a day, 7 days a week and 365 days a year to monitor your premises and provide rapid response to emergency incident.

 

Benefits of CMS package includes:-

  • Round-the-clock monitoring services from SECOM Control Centre.
  • A trained SECOM Control Centre Officer will notify the authorised person of the company and contact the local police or fire in real time once an alert is received.
  • A trained SECOM Response Officer will be dispatched to the premises upon all triggered alarm.
  • Inclusive service and maintenance of equipment will be conducted regularly.
  • A peace of mind as users are not required to respond on any triggered alarm after office hours.
  • Indemnity insurance coverage.
How CMS operates:
STEP 1:

ALARM TRIGGERED

step1

Trigger signal from DX-I Panel is sent to SECOM Control  Centre via telephone line.

STEP 2:

SECOM RESPONSE

step2

Experienced operator immediately respond and verify the emergency.

STEP 3:

IMMEDIATE ACTION TO DISPACTH

step3

By dispatching high trained Emergency Response Officer from nearest Depot to the site.

STEP 4:

SECOM RESPONSE TO CONTACT

step4

By notifying the appropriate authorities (police, fire department and authorized person of the company) when necessary.